Frequently asked questions

You can track your order from the Track Order page using your order number and the email address used at checkout. When tracking information is available, you will also see the carrier and tracking number.

If your order has not yet been processed or shipped, contact Oasiac as soon as possible. We cannot guarantee changes or cancellations once preparation has started.

Oasiac currently ships to Australia, Canada, Denmark, Finland, Germany, the Netherlands, Norway, Sweden, Switzerland, the United Kingdom and the United States.

Standard shipping costs $20 and is free when your order subtotal reaches $120. FedEx Express shipping is available for $25.

Delivery times depend on the destination, selected shipping method and carrier. Express delivery is generally faster than standard shipping. Tracking details are provided when available.

Oasiac accepts secure online payments through Stripe. Available methods may include credit and debit cards, Apple Pay and Google Pay depending on your device, browser and country.

Yes. Payments are processed securely through Stripe. Oasiac does not store your full card details on its servers.

Oasiac is inspired by traditional Moroccan beauty practices and hammam rituals. Our product experiences highlight ingredients, textures and ritual steps associated with Moroccan self-care traditions.

A traditional hammam-inspired routine typically begins with warm water or steam, followed by cleansing and exfoliation. Product-specific instructions are available on each Oasiac product page.

A Kessa glove is traditionally used for body exfoliation during a hammam ritual. It helps remove dead skin after the skin has been softened with warm water or steam.

Nila is traditionally associated with Moroccan beauty rituals. The exact method of use depends on the Oasiac product formulation, so follow the instructions shown on the relevant product page.

Aker Fassi is a traditional Moroccan beauty ingredient historically associated with natural cosmetic rituals. Oasiac products inspired by Aker Fassi include usage guidance on their individual product pages.

Return eligibility depends on the product condition and the applicable return policy. For hygiene and cosmetic products, some restrictions may apply once an item has been opened or used.

Contact Oasiac as soon as possible with your order number and clear photos of the damaged item and packaging so the situation can be reviewed.

You can contact Oasiac through the Contact page for questions about products, orders, shipping, payments, returns or Moroccan beauty rituals.